Last Updated: May 1, 2024
Our Guarantee: To provide the best customer service possible.
General Shipping Information
Delivery Timelines:
We have many items in stock. Items not in stock will be ordered from the manufacturer. In stock items are shipped within 2 – 3 business days. If you are ordering multiple items, depending on inventory, we try our best to send all the items together. You will receive an email with tracking information once your order ships.
Payment:
We accept Visa, Mastercard and Discover credit cards.
Sales Tax:
Please note all purchases within New York State are subject to sales tax.
Warranty:
Each manufacturer has their own warranty policy and procedures. We will work with you and the manufacturer to expedite the process.
Shipping Policy for Stoves, Fireplaces, Inserts and Barbeque Grills
All stoves, fireplaces and inserts will be shipped via common carrier. Shipping includes dock to dock delivery in the USA 48 contiguous states. Residential, lift gate or inside delivery upgrades will incur additional charges and will be charged to the customer. If these arrangements are required, please contact our staff for a proper quote. Also, if "Prior Notice" or "24 Hour Notification" is requested on shipments, additional charges may be applied. Customer will be liable for any re-consignment or any additional incurred fees due to "24 Hour Notification" pre-delivery request.
Shipping Damages:
You must inspect the shipment before signing for it. Examine your shipment thoroughly for completeness and any freight damage prior to accepting the delivery. Your shipment will include an invoice detailing all items on the shipment. Use this invoice to check that all items have been received. If any items are missing or damaged, refuse the shipment, make note on the Bill of Lading (BOL) that the shipment was damaged or items were missing, take pictures of the shipment and contact us immediately at 518-623-4349. After acceptance of the delivery, the products are non-returnable and non-refundable, even with shipping damage.
If you are picking up the unit in the store, it requires an appointment with 48-hour advance notice. Please call 518-623-4349 to schedule your pickup. We are unable to accommodate unscheduled pickups.
Stoves, fireplaces, inserts, including any accessories (refractories, media, faceplates), mantels, hearth pads, chimney systems, electrical parts, gas parts, display models, sale or discounted items, and any special order items are non-refundable and non-returnable. Once the order is placed it cannot be cancelled.
We recommend that an NFI certified installer is used for installing any heating units.
Shipping Policy for Parts & Accessories
Shipping Costs:
Our shipping charges are real-time-rates based on ship-to location, weight, dimension and applicable surcharges for oversized items.
International orders please call or email us for a quote.518-623-4349 sales@cozycabin.net
Parts Return Policy:
Items must be in the original sealed (unopened) bag, and be purchased within the last 30 days, to be eligible for return. There will be a 15% restocking fee charged on all items returned for a refund. There will be no refunds or store credit issued after 30 days from the invoice date.
Original shipping charges will not be refunded, and customer is responsible for return shipping.
Please contact us at 518-623-4349 or returns@cozycabin.net to request a Return Good Authorization number (RGA#). All parts to be returned will require an RGA # to be placed on the outside of the package. There will be no credit issued on items returned without an RGA# on the outside of the package.
Thank you for shopping at The Cozy Cabin Stove & Fireplace Shop, we appreciate the opportunity to serve you!